Privacy Policy for Atlas Voyages

Atlas Voyages is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our services or interact with our online platform.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect various types of information from and about users of our services and online platform, including:

• Personal Identification Information: Name, address, email address, phone number, date of birth, passport information (for travel bookings), and nationality.
• Financial Information: Payment card details (processed securely by third-party payment processors), billing address. We do not store full payment card details on our servers.
• Travel Preferences and Details: Travel dates, destination preferences, dietary requirements, health conditions relevant to travel, special requests, and loyalty program memberships.
• Communication Data: Records of correspondence when you contact us through email, phone, or online forms.
• Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
• Usage Data: Information about how you use our online platform, products, and services.

2. How We Collect Your Information

We collect information in several ways:

• Direct Interactions: You may give us your identity, contact, and financial data by filling in forms, communicating with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  • Enquire about our services or request a quote for travel.
  • Book a travel itinerary, tour, or service.
  • Subscribe to our newsletters or marketing communications.
  • Provide feedback or contact us for support.
• Automated Technologies or Interactions: As you interact with our online platform, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as analytics providers, advertising networks, and publicly available sources to enhance our services.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Managing Services: To process your bookings, arrange travel services (flights, accommodation, tours, MICE events), facilitate visa and travel document assistance, and manage your account.
• Personalization: To tailor bespoke travel itineraries and experiences based on your preferences and previous bookings.
• Communication: To send you booking confirmations, updates, essential travel information, and respond to your inquiries.
• Marketing and Promotions: To send you marketing communications about our services, special offers, and promotions that we believe may be of interest to you, in accordance with your preferences. You can opt-out of marketing communications at any time.
• Service Improvement: To analyze usage patterns, improve our online platform, services, and develop new offerings.
• Security and Fraud Prevention: To protect our services and users from fraudulent activities and unauthorized access.
• Compliance with Legal Obligations: To comply with applicable laws, regulations, and governmental requests.

4. Disclosure of Your Information

We may share your personal information with:

• Travel Service Providers: Airlines, hotels, car rental companies, tour operators, cruise lines, visa processing centers, and other suppliers necessary to fulfill your travel bookings.
• Business Partners: For co-branded services or joint marketing activities, with your consent.
• Third-Party Service Providers: Vendors who perform services on our behalf, such as payment processing, data analysis, marketing assistance, IT services, and customer support. These providers are obligated to protect your information.
• Legal and Regulatory Authorities: When required by law, subpoena, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our service.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

When sharing your information with third parties, we ensure they adhere to appropriate data protection standards and only use your information for the specified purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. These measures include:

• Encryption of data in transit using SSL/TLS technology.
• Access controls and internal policies to restrict access to personal data to authorized personnel only.
• Regular security assessments and updates to our systems.
• Secure handling of payment information through PCI DSS compliant service providers.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). When we no longer need to process your personal data for the purposes set out in this policy, we will either delete or anonymize it.

7. Your Data Protection Rights

Depending on your location and subject to applicable laws, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data we hold.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: Request us to limit the way we use your personal data.
• Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to the processing of your personal data for certain purposes, including direct marketing.
• Right to Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

8. International Data Transfers

As a travel company, your personal data may be transferred to, and processed in, countries outside of Singapore where our service providers and partners are located. These countries may have data protection laws that are different from the laws of your country. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, and only transferred to countries that provide an adequate level of data protection or where appropriate safeguards are in place.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our online platform and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Atlas Voyages

8 Cross Street, #11-00 PWC Building,
Singapore, Singapore, 048424
Singapore

Phone: +65 6789 1234

This Privacy Policy was last updated on 2024-07-30.